Beware the Rise of Scam Emails Targeting Wix Website Owners

These messages often use scare tactics to claim your site is at risk, urging you to click a link or take immediate action by paying another "wix partner" to fix these mistakes. They even impersonate wix support agents and claim that you need to pay for their services to fix these "issues".

Here is an official wix.com support agent message to our agency about these scams.

Official notifications from WIX are generally sent from an email address that ends in @wix.com (i.e. <wix-team@registrar.wix.com> or <wix-team@notifications.wix.com>), and any message from Wix Customer Care will come from an address ending in @wixanswers.com ("Answers" is our support ticketing system). We will also never contact you directly through your forms/Chat/Wix Inbox and never from a gmail account. This is an attempt to impersonate Wix for the purpose of gathering information and/or money. To learn more about phishing, click here.

Despite the claims made in the phishing message, please rest assured that there are no security or compliance issues—nor any issues at all—involving your site. 

The Wix platform itself is extremely secure. Wix provides fully-managed, enterprise-grade security for tens of millions of websites, and there are no additional premium services that need to be purchased in order to ensure your site and account are secure. Security is built into our processes and platform, complemented by 24/7/365 monitoring to detect vulnerabilities related to our systems. Wix Security Measures Overview

Please don’t engage with them!!

Here’s what to do instead:

✅ Do not click on any links

✅ Do not provide any personal, login, or financial information

✅ Do block the sender and report as phishing in your email app.

✅ Do switch any old wix forms to the new version it has stronger spam

protections built in.

✅ Do monitor new members that join your website for anyone with "wix" in the title of their name.

Even if the message looks like it’s from Wix, it’s not, there are little tell tale sales, especially if they are being pushy and asking you to pay.

If you have any questions please do note hesitate to reach out to us.

Stay vigilant!

Shannah & Sheryl