Payment Policies
ACCEPTANCE OF TERMS
By purchasing services from Asher + Rose Studios, submitting payment, signing a proposal, approving an invoice, or authorizing a representative to do so on your behalf, you agree to these Payment Terms.
PAYMENT REQUIRMENTS
All projects and services are payable in full prior to work commencing, unless otherwise agreed to in writing by Asher + Rose Studios.
No work, scheduling, development, design, consulting, strategy services, support, or development services will commence until payment has been received.
Clients who require financing may choose to utilize third-party payment providers available through Stripe, such as Klarna, Afterpay, Affirm, or other financing options, where available and approved by the provider. Any financing agreement is solely between the client and the financing provider. Asher + Rose Studios is not responsible for financing approvals, payment schedules, interest charges, fees, or disputes arising from such arrangements.
AUTHORIZED REPRESENTATIVE
If payment is made by a business owner, employee, contractor, manager, assistant, marketing agency, or any other representative acting on behalf of a company or organization, that individual confirms they have the authority to approve purchases and enter into agreements on behalf of the client.
The client remains responsible for all approved charges regardless of internal authorization disputes.
REFUND POLICY
Due to the custom, time-based, and intellectual nature of our services, all payments made to Asher + Rose Studios are final and non-refundable.
This includes, but is not limited to:
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Website design and development
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Website refreshes and redesigns
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Consulting services
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Strategy sessions
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Training and education
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Technical support
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Emergency support services
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Monthly care plans
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Retainers
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SEO services
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AI-assisted services
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Custom coding and integrations
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Digital deliverables and project work
Once work has been scheduled, research has begun, resources have been allocated, or services have been delivered, refunds will not be provided.
Exception
Should the contractor be unable to deliver the project due to illness or injury the client will receive all work to date and a refund of the remaining balance of work. Contractor will also refer clients to a trustworthy wix expert if requested. To date this has never happened and this policy is in place to reassure clients.
SECURE PAYMENT PROCESSING
All payments are processed through Stripe, an industry-leading secure payment processor.
Asher + Rose Studios does not store full credit card information on its servers.
By submitting payment, the client authorizes Stripe to process the transaction using the payment method provided.
Clients receive an receipt via Stripe and also have access to a log in area to view their invoices.
PAYMENT DISPUTES
PAYMENT DISPUTES
Asher + Rose Studios reserves the right to:
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Suspend work on any active project;
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Pause support services;
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Delay project delivery;
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Withhold transfer of website assets or deliverables;
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Cancel future bookings or scheduled services;
until any outstanding balance has been paid in full.
Any project timeline, launch date, or delivery estimate becomes void if payment obligations are not met as agreed.
QUESTIONS REGARDING BILLING
Questions regarding invoices, billing, or payment arrangements should be directed to Asher + Rose Studios before payment is submitted.
By making payment, the client confirms they have reviewed, understood, and accepted these Payment Terms.
PAYMENT DISPUTES
If a client believes a billing error has occurred, they agree to contact Asher + Rose Studios directly and provide a reasonable opportunity to investigate and resolve the matter before initiating a dispute with their financial institution.
Clients acknowledge that payment records, invoices, proposals, signed agreements, project files, email communications, meeting recordings, support records, website access logs, development records, and other business documentation may be used to verify payment authorization and services rendered.
Clients are responsible for reviewing project proposals, invoices, scopes of work, and applicable policies prior to payment. Submission of payment constitutes acceptance of the quoted services, pricing, scope, and associated terms.
Care Plan Terms
GENERAL
All Care Plans automatically renew on a monthly basis using the payment method provided at the time of purchase.
Care Plans require a minimum three (3) month commitment beginning on the initial purchase date. During the commitment period, payments will continue to be automatically processed each month on the recurring billing date.
Following the initial three (3) month commitment, the Care Plan will continue on a month-to-month basis unless cancelled.
Clients who do not wish to renew their Care Plan beyond the current billing period must provide written notice of cancellation at least seven (7) days prior to their next scheduled renewal date. Cancellation requests received less than seven (7) days before the renewal date may result in the next monthly payment being processed as scheduled.
ROLL OVER HOURS
Where a Care Plan includes monthly support hours, unused hours may roll over for up to one (1) additional billing cycle unless otherwise specified in the client's Care Plan.
Any rollover hours not used within the following billing cycle will expire automatically.
Rollover hours have no cash value, are non-transferable, and cannot be redeemed for refunds, credits, or discounts.
Asher + Rose Studios reserves the right to verify available support balances and apply rollover limits in accordance with the client's active Care Plan.
RIGHT TO MODIFY OR TERMINATE
Asher + Rose Studios reserves the right to modify, suspend, or terminate Care Plan services at its discretion with reasonable notice to the client.